All Bookings are subject to a minimum 25% Booking Fee, payable at the time of booking, and deducted off the Full Amount of the Treatment. We require 24 hours notice of cancellation. Should a client not show for their appointment, or cancel their appointment with less than 24 hours notice, the 25% Booking Fee is forfeited by the client. The booking fee is non-refundable. The remainder of the Treatment Cost is then outstanding and payable when attending the booked appointment,or before the commencement of the appointment if you wish to pay online.
If the appointment is booked by a member of Beauty Basics staff, then the client will need to pay over the phone, or by invoice received at their email address shortly after booking. Clients need to make sure we have their correct email address and a contact phone number. If the Booking Fee is not paid within 12 hours of the booking being made, then the booking is automatically cancelled from the system and the client will need to re-book.
Should a client need to move a booking, please email, phone or text Nicky as soon as possible to reschedule the appointment, a minimum of 24 hours notice is required. The online booking systems is only to book with Chloe or Georgia online, if you wish to book a service that only Nicky provides, then you will need to contact Nicky directly to book by email, phone or text.
In the event a Patch Test or Consultation is booked, a booking fee is still payable for this booking and is redeemable against the full cost of the corresponding Treatment.