Due to No Shows and last minute cancellations, it has become necessary for our salon to operate a Cancellation Policy in order to remain in business and to keep trading. No Shows cost the business too much money by not being able to fill the required slot for potential clients. Therefore all Bookings are subject to a minimum 25% Booking Fee, payable at the time of booking. This is deducted off the Full Treatment Price when in the salon. If booked using a Gift Voucher the same policy applies. Using Credit of the voucher as the booking fee.
We require 24 hours notice of cancellation for a full refund of your booking fee if you no longer wish to have the appointment. If you wish to change the appointment 24 hours notice is required to move your booking inclusive of fee.
Should an appointment be a ‘no show’ the full cost of the treatment will be liable before being able to book again and an invoice will be sent out. In the case of the booking being made by a prepaid voucher the whole amount will be deducted from the voucher.
We appreciate that emergencies can arise, and in some circumstances the appointment booking fee can be refunded at the discretion of the salon. Unfortunately if there are repeat “No Shows” and last minute cancellations we will require payment of the full price of the treatment at time of booking in order to secure all future appointments.
If a booking is cancelled with less than 24 hours notice, the 25% Booking Fee is forfeited. The booking fee is non-refundable after 24 hours.
If the appointment is booked online but the Booking Fee is not paid within 12 hours of the booking being made, then the booking is automatically cancelled from the system and will need to be re-booked. The remainder of the Treatment Cost is then outstanding and payable when attending the booked appointment, or before the commencement of the appointment if you wish to pay online.
If the appointment is booked by a member of Beauty Basics staff, then a payment will be required over the phone. Please make sure that we have your correct email address and a contact phone number.
We thank you for your booking and hope that you understand that this Policy has become necessary to protect the business and the running costs of the salon in order to remain open and trade.
Should you need to move a booking, please phone or text Nicky as soon as possible to reschedule the appointment, a minimum of 24 hours notice is required. The online booking systems is only to book with Georgia,Selina or Rebecca or Jill. If you wish to book a service that only Nicky provides, then you will need to contact Nicky directly to book by email, phone or text. Text is often the quickest way to reach Nicky.
In the event a Patch Test or if a Consultation is required, a booking fee is still payable for this booking and is redeemable against the full cost of the corresponding Treatment.
If you have a prepaid course booked the policy is still operational and a session will be forfeited if the policy is not adhered to.
If you have any queries please contact Nicky who will be happy to discuss this with you.